Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return or replacement. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need to provide the order invoice you received upon purchasing your order.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and no refund will be applied. 

To start a return, or for any questions regarding returns, you can always contact us for any questions at info@kaijukat.ca. 

Replacements
Please inspect your orders contents upon arrival and contact us if any products are defective, damaged, or if you received the wrong item. 

If your item(s) have been damaged during the shipping process and require replacement, a photo of the damage will need to be sent to info@kaijukat.ca to show the extent of the damage. The same applies to the wrong item being sent, a photo will need to be provided along with the order invoice to show that the item does not match the item purchased. If no photos are provided, a replacement cannot be approved.

If your order is delayed in transit, we will contact the shipping company to ensure they have possession of it and it hasn't been lost. If your order is 10 days later than the expected delivery date, we will refund your shipping cost. 

If your order goes missing during the shipping process, a replacement or refund can be sent. However, there is a 14 day wait period after the initially predicted delivery date to ensure that the package is truly lost and not just delayed in transit. 

Exchanges
For exchanges, you will go through the same process as a return, and once the return is accepted, make a separate purchase for the new item after receiving your refund.

Refunds
We will notify you once we’ve received your return, and the refund will be applied after the product has been assessed to be in the same condition. You’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve received your return, please don't hesitate to contact us at info@kaijukat.ca.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You will also need to provide the order invoice.